Frequently Asked Questions

Before official registration, we will conduct a complimentary trial assessment to determine your child’s level of water confidence and ability and assign the best suitable stage to place your child in.
 
Once we receive your registration details, we will add you to the school system and you will be officially registered.

The mandatory starter pack includes a Swim Schooling T-shirt, swim goggles, towel, Swim Schooling swim cap, welcome card, and a progress passport.

The school runs a fun progressive 8-stage programme.

We welcome all children aged between 3-12 years old.

For stages 1-5, classes are at 30mins. This is uniquely due to our designed lesson plans that will ensure the child gets the best out of the session, with minimal idling time, based on their current ability.

For stages 6-8, classes will be at 45mins. Since the child is at higher learning ability, there will be a more advanced lesson plan to be done. For example, to build their endurance and to learn some lifesaving skills.

Your child will have the option to audition for the Swim Schooling Competitive team and take part in competitions representing the school.

Our coaches have a wide range of qualifications, experience and expertise from Singapore and the swimming world’s leading organisations incl:

 SG Coach Level 1, 2 & 3
 NCAP 1 & 2
STA 1 & 2
 NROC
 UKCC Level 1, 2 & 3
 ASCA Level 1, 2 & 3
  AustSwim TWS & TCS

Based on availability and request, we will be able to schedule for 1-to-1 sessions. Please contact us to arrange it.

Yes, our teachers have been trained to teach children with disabilities. Please contact us to discuss and arrange for lessons according to the needs of your child.

Our coaches follow a swim matrix that tracks the status of the child’s progression. Interested parents can speak to their assigned coach to get a better understanding as well.

Yes, there are viewing areas for parents at our venues.

Parents are not required to get into the water. Our teachers will take care of your child in the water.

Children are expected to be ready 5 mins before their lesson begins, wearing a swimsuit, goggles, and a Swim Schooling swim cap.

At Our Tampines Hub, the teaching pool (outdoors) is 1.2m deep, and the competitive pool (indoors) is at 2m deep.

The indoor pool in Overseas Family School is 1.25m deep.

Before the start of a new week, kindly let the school administrator know that you will be missing class, and we can arrange a make-up class for you.

In the case where you will be traveling overseas, kindly let the school administrator know, and we will make the necessary arrangements.

Make-up classes are only subject to availability and are only valid until the following month.

In the case where the child is unwell, a Medical Certificate is required to verify the absence of the child and to be eligible for a make-up class.

There will be a 5mins grace period for every lesson. Classes that have been missed for more than 15mins will not be eligible for a refund or make-up class. We also do not extend class timings due to our back-to-back class schedules.

After registration, invoices will be sent to your email, inclusive of a payment link. Payments are strictly made via the online options: Stripe (credit card), PayNow, PayPal and bank transfer. We do not accept cash transactions.

Refunds will be done on a case-by-case basis. But they are mainly not allowed for classes that have been missed after the programme fees have been paid. However, we will allow make-up classes to be arranged.

Subject to availability, make-up classes can be arranged before or after the child’s regular class, completing a back-to-back lesson.

Refunds will be done on a case-by-case basis. But they are mainly not allowed for classes that have been missed after the programme fees have been paid. However, we will allow make-up classes to be arranged.

Singapore’s weather can vary significantly across different areas. In the event of lightning activity, students swimming in the outdoor pool would be required to exit the pool immediately and move into the indoor pool to continue with their lessons as the indoor pool would be unaffected. If there is light rain, our teachers or venue operators will evaluate whether lessons are fit to be continued. 

Our coaches have his or her strengths and specialized teaching techniques. Our emphasis is on the child’s swimming ability and progression, not attachment to coaches. This will also help to train a child’s adaptability to different coaching styles.

Our coaches are well-educated and skilled in teaching, thus having confidence in their techniques and professionalism. Therefore, we do not practice the pre-arrangement of selection between instructors and students. You may register for a private class if it is necessary.