Frequently Asked Questions

Here is a list of our most frequently asked questions!

How do I enrol my child(ren)?

Before official registration, we will conduct a complimentary trial assessment to determine your child’s level of water confidence and ability and assign the best suitable stage to place your child in.
Once we receive your registration details, we will add you to the school system and you will be officially registered.

2. What is included in the starter pack?

The mandatory starter pack includes a Swim Schooling T-shirt, swim goggles, towel, Swim Schooling swim cap, welcome card, and a progress passport.

3. What is the programme like?

The school runs a fun progressive 8-stage programme.

4. What ages does Swim Schooling cater to?

We welcome all children aged between 3-12 years old.

5. What is the duration of the class?

For stages 1-5, classes are at 30mins. This is uniquely due to our designed lesson plans that will ensure the child gets the best out of the session, with minimal idling time, based on their current ability.

For stages 6-8, classes will be at 45mins. Since the child is at higher learning ability, there will be a more advanced lesson plan to be done. For example, to build their endurance and to learn some lifesaving skills.

6. What happens after my child has passed the last stage?

Your child will have the option to audition for the Swim Schooling Competitive team and take part in competitions representing the school.

7. How qualified are Swim Schooling coaches?

Our coaches have a wide range of qualifications, experience and expertise from Singapore and the swimming world’s leading organisations incl:

🇸🇬 SG Coach Level 1, 2 & 3
🇸🇬 NCAP 1 & 2
🇸🇬STA 1 & 2
🇬🇧 UKCC Level 1, 2 & 3
🇺🇸 ASCA Level 1, 2 & 3
🇦🇺  AustSwim TWS & TCS

8. Does Swim Schooling offer one-to-one lessons?

Based on availability and request, we will be able to schedule for 1-to-1 sessions. Please contact us to arrange it.

9. Does Swim Schooling teach children with disabilities?

Yes, our teachers have been trained to teach children with disabilities. Please contact us to discuss and arrange for lessons according to the needs of your child.

10. How do I find out about my child’s progress at Swim Schooling?

Our coaches follow a swim matrix that tracks the status of the child’s progression. Interested parents can speak to their assigned coach to get a better understanding as well.

11. Can I observe the lesson?

Yes, there are viewing areas for parents at our venues.

12. Are parents required to get into the water?

Parents are not required to get into the water. Our teachers will take care of your child in the water.

13. How do I prepare my child for their lesson?

Children are expected to be ready 5 mins before their lesson begins, wearing a swimsuit, goggles, and a Swim Schooling swim cap.

14. What is the depth of the swimming pool?

At Our Tampines Hub, the teaching pool (outdoors) is 1.2m deep, and the competitive pool (indoors) is at 2m deep.

The indoor pool in Overseas Family School is 1.25m deep.

15. What should I do if my child is unable to attend any particular lessons?

Before the start of a new week, kindly let the school administrator know that you will be missing class, and we can arrange a make-up class for you.

In the case where you will be traveling overseas, kindly let the school administrator know, and we will make the necessary arrangements.

16. How do make-up classes work?

Make-up classes are only subject to availability and are only valid until the following month.

17. What if my child falls sick?

In the case where the child is unwell, a Medical Certificate is required to verify the absence of the child and to be eligible for a make-up class.

18. What happens if I am late for class?

There will be a 5mins grace period for every lesson. Classes that have been missed for more than 15mins will not be eligible for a refund or make-up class. We also do not extend class timings due to our back-to-back class schedules.

19. How are fees paid?

After registration, invoices will be sent to your email, inclusive of a payment link. Payments are strictly made via the online options: Stripe (credit card), PayNow, PayPal and bank transfer. We do not accept cash transactions.

20. If I have missed a class after paying the monthly programme fees, can I request a refund?

Refunds will be done on a case-by-case basis. But they are mainly not allowed for classes that have been missed after the programme fees have been paid. However, we will allow make-up classes to be arranged.

21. I can’t arrange for a make-up class on other days, what are my other options?

Subject to availability, make-up classes can be arranged before or after the child’s regular class, completing a back-to-back lesson.

22. If I have missed a class after paying the monthly programme fees, can I request a refund?

Refunds will be done on a case-by-case basis. But they are mainly not allowed for classes that have been missed after the programme fees have been paid. However, we will allow make-up classes to be arranged.

23. What is Swim Schooling’s wet weather policy?

Singapore’s weather can vary significantly across different areas. In the event of lightning activity, students swimming in the outdoor pool would be required to exit the pool immediately and move into the indoor pool to continue with their lessons as the indoor pool would be unaffected. If there is light rain, our teachers or venue operators will evaluate whether lessons are fit to be continued. 

Why can't my child stick to the same coach?

Our coaches have his or her strengths and specialized teaching techniques. Our emphasis is on the child’s swimming ability and progression, not attachment to coaches. This will also help to train a child’s adaptability to different coaching styles.

Can I have my choice of instructor for my child's swimming lessons?

Our coaches are well-educated and skilled in teaching, thus having confidence in their techniques and professionalism. Therefore, we do not practice the pre-arrangement of selection between instructors and students. You may register for a private class if it is necessary.